About Us  •  Blog  •  Contact Us  •  Chat  •  Webmail
Your location:
Home / Support / Business Support / Hosting Support / Hosted Exchange FAQ

Hosted Exchange FAQ


What DNS records are required for the Hosted Exchange service?

There are 6 different DNS records required for Execulink's Hosted Exchange service, as specified below.

In the table below, YourDomain should be replaced with your actual domain name.

Record TypeHostAddress or ValuePriority
MX YourDomain mailrouter1.execulink.com 10
MX exchange.YourDomain execulink.exch.instanturl.net 10
 
CNAME autodiscover.YourDomain tor-autodiscover-redirect.myexchangeemail.com N/A
CNAME autodiscover.exchange.YourDomain tor-autodiscover-redirect.myexchangeemail.com N/A
 
TXT YourDomain v=spf1 redirect=portal.execulink.com N/A
TXT exchange.YourDomain v=spf1 redirect=portal.execulink.com N/A

 

Note: When the Hosted Exchange service is initially being provisioned, you should not make (or request) these DNS changes until instructed to by your Customer Implementation Coordinator.


What features are included with my Hosted Exchange service?

The table below specifies which features are available with the various Hosted Exchange packages that Execulink offers.

 Hosted Exchange Package 
FeatureUltra LiteLiteStandardFullDescription
Outlook Web Access (OWA) checkbox-circle.png checkbox-circle.png checkbox-circle.png checkbox-circle.png OWA is Exchange's web-based e-mail client.
MAPI Support - - checkbox-circle.png checkbox-circle.png The Messaging Application Programming Interface (MAPI) is used to facilitate communication between Outlook and an Exchange Server.
IMAP Support checkbox-circle.png checkbox-circle.png checkbox-circle.png checkbox-circle.png IMAP (Internet Message Access Protocol) is a standard e-mail protocol that is used to provide access to a mailbox on a mail server.
ActiveSync Support - checkbox-circle.png checkbox-circle.png checkbox-circle.png ActiveSync allows for users to synchronize data between Exchange mailboxes and mobile devices.
Global Address List checkbox-circle.png checkbox-circle.png checkbox-circle.png checkbox-circle.png A directory that contains entries for every group, user, and contact within an organization's Exchange Server.
Resource Mailboxes - - checkbox-circle.png checkbox-circle.png A mailbox that typically represents a room (i.e. a conference or meeting room) or a piece of company equipment (i.e. a projector, screen, etc.), rather than a person. These mailboxes can be used to reserve resources to ensure their availability when needed.
Distribution Lists - - checkbox-circle.png checkbox-circle.png A distribution list is a group of e-mail addresses. Authorized individuals can send a message to every address on the list by simply e-mailing the list address itself.
Public Folders - - 10 10 The number of public folders available per package is shown here.
Public Folder Storage Limit - - 512 MB 512 MB The storage limit for public folders.
Shared Folders, Tasks, Contacts, Calendars - - checkbox-circle.png checkbox-circle.png Allows for the sharing of various elements (folders, tasks, contacts, calendars) with other Exchange users.
Group Scheduling - - checkbox-circle.png checkbox-circle.png Allows users to view the combined schedules of individuals and resources, and to schedule meetings accordingly.
Outlook License - - - checkbox-circle.png Provides a licensed version of Outlook 2010 or 2013.

How can I access Outlook Web Access (OWA)?

To access Outlook Web Access (OWA), simply browse to https://exch02.myexchangeemail.com/owa and log in with your Exchange e-mail address and its associated password.


How do I setup Outlook for my Hosted Exchange service?

The Outlook setup will vary somewhat depending upon the type of mailbox being configured (Full/Standard Exchange vs Exchange Lite/Ultra Lite), your Operating System (OS), and the version of Outlook being used.  This section provides instructions and screenshots specific to Outlook 2010.



Full/Standard Exchange Mailbox - Autodiscovery Method

  1. From within your Control Panel, open the Mail application.
  2. Click on the Show Profiles button in the Mail Setup window that opens up.

    Mail App Window

  3. On the next window, ensure that Prompt for a profile to be used is selected, then click on the Add button.

    Mail App Window 2

  4. Type in a name for your new profile, then click OK.

    New Outlook Profile

  5. This should spawn the Add New Account window where you'll be prompted to enter your name and your Hosted Exchange mailbox credentials. Click Next once finished.

    Add New Mail Account

  6. This will start the autodiscovery process where Outlook attempts to automatically obtain your settings from the Exchange server.
    • At this point, you may be prompted to Allow this website to configure your Exchange account's server settings, as shown below. If so, click Allow to continue.

      Allow Autodiscovery

    • If there are issues making an encrypted connection to the server, you will be prompted to click Next to continue the attempts via an unencrypted connection. Do so.

      Autodiscovery

  7. If all goes well with the autodiscovery process, you should see the following window indicating success. Click Finish to complete the setup.

    Autodiscovery Success

  8. If there are issues with the autodiscovery process, you'll see the following window indicating failure. In this case, you can always click on Retry to try again, but in all likelihood, you'll have to proceed with the Full/Standard Exchange Mailbox - Manual Configuration instead.

    Autodiscovery Failure

Full/Standard Exchange Mailbox - Manual Configuration

  1. Follow steps 1 - 4 as detailed in the Full/Standard Exchange Mailbox - Autodiscovery Method section above.
  2. When the Add New Account window opens, select Manually configure server settings or additional server types, then click Next.

    MS Exchange Manual Setup 1
  3. Select Microsoft Exchange or compatible service, then click Next

    MS Exchange Manual Setup 2
  4. Enter TOR-EXCAS01 in the Server field and your Exchange e-mail address in the User Name field.  Then click on the More Settings button.

    MS Exchange Manual Setup 3
  5. Click on the Connection tab and ensure that there is a check beside Connect to Microsoft Exchange using HTTP, then click on the Exchange Proxy Settings button.

    MS Exchange Manual Setup 4
  6. Under Connection settings in the https:// field, enter execulink.myexchangeemail.com, then select Basic Authentication from the drop-down list in the Proxy authentication settings section. Click OK to return to the previous window.

    MS Exchange Manual Setup 5
  7. Click on Apply and then OK to return to the Add New Account Window.

    MS Exchange Manual Setup 6
  8. Next, click on the Check Name button. A window should pop up requesting that you enter your Exchange e-mail address and password. Once you have done so, click OK and Outlook will attempt to verify the information on the server.

    MS Exchange Manual Setup 7
  9. If all goes well, your User Name should now be underlined. It's also possible that the value in the Server field may have changed, and it may also be underlined. Click Next to continue.

    MS Exchange Manual Setup 8
  10. Click Finish to complete the setup.

    MS Exchange Manual Setup 9

Exchange Lite/Ultra Lite Mailbox - Manual Configuration

  1. Follow steps 1 - 4 as detailed in the Full/Standard Exchange Mailbox - Autodiscovery Method section above.
  2. When the Add New Account window opens, select Manually configure server settings or additional server types, then click Next.

    IMAP Setup 2
  3. Select Internet E-mail, then click Next.

    IMAP Setup 3
  4. Fill in the fields as follows, then click on More Settings.
    • Your Name: The display name for your e-mail account. (The name that people see when you e-mail them.)
    • E-mail Address: Your e-mail address.
    • Account Type: IMAP
    • Incoming mail server: exch02.myexchangeemail.com
    • Outgoing mail server: smtp02.myexchangeemail.com
    • User Name: Your e-mail address.
    • Password: Your e-mail password.
    IMAP Setup 4
  5. On the Outgoing Server tab on the Internet E-mail Settingswindow:
    • Ensure there is a check beside My outgoing server (SMTP) requires authentication.
    • Ensure that Use same settings as my incoming server is selected.
    IMAP Setup 5
  6. On the Advanced tab:
    • In the Incoming server (IMAP) section, select SSL from the Use the following type of encrypted connection drop-down. The port number should be automatically updated to 993.
    • In the Outgoing server (SMTP) section, select TLS from the Use the following type of encrypted connection drop-down. The port number should remain as 25.
    IMAP Setup 6
  7. Click OK to return to the Internet E-mail Settings window, then click Next. Outlook should now attempt to test your account settings. Assuming all goes well, you should see green checkmarks beside Log on to incoming mail server (IMAP) and Send test e-mail message, as below. Click Close to proceed.

    IMAP Setup 7
  8. Click Finish to complete the account setup.

    IMAP Setup 8

How do I configure my mobile device for my Hosted Exchange service?

The method for configuring your mobile device for your Hosted Exchange account is going to vary based on a number of elements, such as the manufacturer, the carrier, the OS version being used, and the e-mail application. This section will contain the basic settings required for configuring Exchange accounts on mobile devices, followed by a few examples on a few different devices. If your specific setup is not covered, the information provided should still be applicable to your setup.

Required Settings

These are the settings required for configuring your Hosted Exchange account on most mobile devices.

  • E-mail Address:  Your Hosted Exchange e-mail address.
  • E-mail Password:  Your Hosted Exchange e-mail password.
  • Domain:  PROV
  • Server / ActiveSync Server / Incoming Server:  execulink.myexchangeemail.com
  • Security:  SSL/TLS
  • Port:  443

Android (Marshmallow) Setup

  1. Under Settings, click on Accounts

    Android Marshmallow Setup 1
  2. Click on Add Account.

    Android Marshmallow Setup 2
  3. Select Exchange or Microsoft Exchange ActiveSync from the list. The rest of this guide assumes that you have clicked on Exchange, but the two setups are quite similar.

    Android Marshmallow Setup 3
  4. Enter your Exchange e-mail address and click Next.

    Android Marshmallow Setup 4
  5. Enter your Exchange e-mail password and click Next.

    Android Marshmallow Setup 5
  6. After attempting to retrieve your account information, a Redirect request window should open up, as shown below. Click OK to proceed.

    Android Marshmallow Setup 6
  7. The incoming server settings on the subsequent window should auto-populate as shown below. Click Next.

    Android Marshmallow Setup 7
  8. After attempting to validate the server settings, a Remote security administration window should pop up. Click OK.

    Android Marshmallow Setup 8
  9. The next window will contain various synchronization and notification options. Set these options as desired, the click Next to continue.

    Android Marshmallow Setup 9
  10. On the Activate device administrator window, click on Activate.

    Android Marshmallow Setup 10
  11. Enter a name for your account, then click 'Next' to complete the setup. (By default, your account name will be your e-mail address.)

    Android Marshmallow Setup 11

iPhone / iPad Setup

  1. From the Home screen, click on Settings.
  2. Click on Mail, Contacts, Calendars.
  3. Click on Add Account
  4. Select Exchange from the list of available accounts.
  5. Enter your Exchange e-mail address and password, then click Next.
  6. The autodiscovery process should now begin, where the system attempts to automatically discover your server settings. If this works, click Next to continue. Otherwise, you may need to enter the server in manually (execulink.myexchangeemail.com) before clicking Next.
  7. Select the Exchange services (mail, contacts, calendars, etc.) that you wish to synchronize with your IOS device, then click Save to complete the setup.

Windows Phone 8 Setup

  1. Click on Settings.
  2. Click on email + accounts.
  3. Click on add an account.
  4. Select Outlook from the list of available accounts.
  5. Enter your Exchange e-mail address and password, then click sign in.
  6. If all goes well, your device should automatically discover your server settings. Otherwise, you will need to enter the required information in manually. (See the Required Settings section for details.)

How do I check my spam quarantine?

There are a couple of different ways to check your spam quarantine.

      • Via E-mail
        • By default, you should be receiving daily quarantine reports via e-mail from our Spamguard system.
        • These Spamguard reports will list any e-mails that have been quarantined since the last report was sent out. They should also contain links which will allow you to selectively deliver quarantined messages directly to your Inbox.
        • An example of this e-mail is shown below.

          Spamguard Email

      • Via MyExeculink
        • Log in to MyExeculink with your e-mail credentials. (How To?)
        • Ignore the Webmail interface that may open up. This is not your Outlook Web Access (OWA).
        • Instead, click on the Sidebar link, as indicated by the red box in the screenshot below:

          Webmail Sidebar

        • Next, click on the Quarantine link in the now visible sidebar on the left.  The quarantined messages for your mailbox will be displayed as shown below.

          Spamguard Quarantine

How do I modify my spam settings?

Follow the same steps detailed in the Via MyExeculink section immediately above, except select Spam Settings from the sidebar on the left instead of Quarantine. Further information about the various spam settings and how to tweak them can be found here.


How do I change my Hosted Exchange e-mail password?

To change the password for your Hosted Exchange mailbox, please reach out to our Technical Support team via phone (1-877-393-2854). Once you have been appropriately verified as a valid contact for the account, our Support team will be able to reset the password for you.


How do I migrate my old Outlook data to my new Hosted Exchange account?

This process involves 3 key steps:

Exporting your Data

To export your existing data to an Outlook .pst file, follow the steps below.  Note:  The screenshots in this section were taken from Outlook 2010.

  1. Under the File menu, click on Open, and then Import.

    PST Export 1
  2. Select Export to a file, then click Next.

    PST Export 2
  3. Select Outlook Data File (.pst), then click Next.

    PST Export 3
  4. Select the folder/account that you wish to export from. Select the entire account and not just the Inbox, to ensure that you're backing up all elements, including subfolders, contacts, calendars, etc. Click Next.

    PST Export 4
  5. You will now be prompted to specify the location and name of the export/backup file. If you wish to change the default save location, click Browse to browse to the desired folder on your computer. Click Finish to begin the export process.

    PST Export 5
  6. Next, Outlook will prompt you to enter a password to password-protect your exported data. While you're certainly welcome to do so, this step is entirely optional. If you do choose to set up a password, ensure that you remember it. Otherwise, if you forget the password, you may need to go through the export process again. Whatever you decide, click OK to continue.

    PST Export 6
  7. Outlook will now begin exporting your data and should display a window indicating its progress. The greater the amount of data being backed up, the longer this process will take. With really large files, this could take longer than an hour. Once completed, the progress window should disappear. Feel free to browse to the folder where you saved the file to ensure that it's there as expected.

    PST Export 7

Setting up Your Hosted Exchange Account in Outlook

The Outlook setup process has already been detailed in the 'How do I setup Outlook for my Hosted Exchange service?' section above.

Importing your Data

Once you have your new Hosted Exchange account set up in Outlook, you can begin the process of importing your old data into your new account.  Note:  The screenshots in this section were taken from Outlook 2010.

  1. Under the File menu, click on Open, and then Import.

    PST Import 1
  2. Select Import from another program or file, then click Next.

    PST Export 2
  3. Select Outlook Data File (.pst), then click Next.

    PST Export 3
  4. On the Import Outlook Data File window, click on the Browse button and then browse to the location of your backed up .pst file. Once you've located it, either double-click on it or highlight it and click Open. Ensure that the correct file is displayed in the File to import field before clicking Next to proceed.

    PST Export 4
  5. When selecting the folder to import from, ensure that you select the entire Outlook Data File, and not just a specific element within that file (i.e. your Inbox). There should also be a checkmark beside Include subfolders. In the lower portion of the window, select Import items into the same folder in, and then select your Hosted Exchange account from the drop down. Click Finish to begin the import process.

    PST Export 5
  6. Outlook will now begin importing your data, and should display a progress window while doing so. As with the exporting process, the greater the amount of data being imported, the longer this process will take. With really large files, the process could take more than an hour. Importing generally takes longer than exporting as well. Once everything has been completed, the progress window should disappear.

    PST Export 6

How do I share a calendar?


Outlook 2010

      • Click on the Calendar tab in the Navigation Pane.

        Calendar Tab
      • Select the calendar that you wish to share from the Navigation Pane by clicking on the checkbox next to it.
      • In the Share group at the top, click on Share Calendar.

        Share Calendar
      • This should open up a Sharing invitation window, as shown below.

        Calendar Sharing Invitation
      • Enter the person that you wish to share your calendar with into the To field, then change any of the other options as desired.
      • Click Send.


Outlook Web Access (OWA)

      • Click on the Calendar tab in the Navigation Pane.
      • Select the calendar that you wish to share from the Navigation Pane by clicking on the checkbox next to it.
      • Under the Share menu at the top, select Share This Calendar...

        OWA Share Calendar

      • This should open up a Sharing invitation window, as shown below.

        OWA Calendar Sharing Invitation
      • Enter the name (or e-mail address) of the person that you wish to share your calendar with in the To field, then change any of the other options as desired.
      • Click Send.